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Leading Edge Journal

Natalie Anderson

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Are you listening?

Posted by Natalie Anderson on Dec 15, 2017 3:04:45 PM

American author and presidential speechwriter James Humes once said “the art of communication is the language of leadership” (Paymar, 2012, para. 7).  While a 2014 Gallup survey identified texting as the most dominant form of communication for Americans under age 50 (Newport, 2014, para. 1), verbal communication – and specifically listening – may be one of the most underrated and underutilized tools leaders can use to build a more engaged workforce.

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